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Policies
Questions about your order?
If for any reason our products do not meet your satisfaction, please
contact us within
7 days of receiving your order, and will do what we can to resolve the
situation. We value
you as our customer and our ultimate goal is your complete satisfaction
and continued
business. You will find that customer service is an important part of
Aroma for Souls.
Return Policy
For health reasons, we can only accept returns of unused, unopened items.
Any returned
item must be made within 30 days of receipt for exchange or refund, minus
the shipping
cost. You must contact us by email
or phone first. You will need to package the item(s)
securely, along with a copy of the receipt, and insure the package for
the retail value of
the merchandise. If the problem is on our end, we will pay for the shipping
of your
replacement item(s).
Disclaimer
The information we provide is for informational purposes
only and is not designed or intended
to diagnose, prescribe or treat any skin conditions or illnesses. You
should always consult a
medical doctor when suffering from any disease or illness. You should
also immediately stop
use of any product that causes irritation and seek medical advice. All
products should be kept
out of the reach of children to avoid misuse of the product and for their
safety.
Order
Cancellations
If you would like to cancel an order you must do so immediately since
we strive to ship within
48 hours of receiving your order. Please email us with your cancellation
so that we can assist
you. If your order has already been boxed or shipped a 20% re stocking
fee will apply. If the
package has already been shipped you can return it to us within 14 days
and we will be happy
to refund your order less any shipping charges.
Shipping
Policy
Your order will usually ship within 48 business hours and we offer the
following methods:
Ground
Two Day Delivery
First Class Mail
One Day Delivery
Privacy
Policy
Your online privacy is important and we respect the privacy of your personal
information you
are entrusting with us. We will use the information that you provide to
us only for the purposes
for which you intend. We will NOT sell, trade, or rent your personal information
collected online
by us to others (third parties), ever, or for any reason, without your
consent.
Aroma for Souls is committed to maintaining your privacy rights. All information
gathered
through the Shopping Cart and Checkout procedure is secured through Yahoo!
and Yahoo!'s
Privacy Statement covers this information. For details, see Yahoo!
Any information provided to Aroma for Souls via email, fax, phone, or
any other mode not
provided by Yahoo! Small Business Shopping Cart will not be sold, rented,
traded, or released
to any third parties. For questions concering our privacy policy, please
contact us at
info@aromaforsouls.com.
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